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GetHuman5225484's Replacement Card issue with Citibank from September 2020

Help with my Citibank issue
The issue in GetHuman5225484's own words
I was trying to get my very simple questions answered after being totally frustrated by the automated customer service system ... My credit card is set to expire *****. Can I get it renewed now? If not, when does renewal occur and is it automatic? Does the new card keep the same number?
This was frustrating because there was no way to ask the automated system my questions or to get to a real person by that route.
They could make this right by answering my questions and issuing me a new card (preferably with the same number) and a new expiration date and with my thank you points intact
I have been Citibank customer for a very long time and this is the first time I've ever found customer service non-responsive
How GetHuman5225484 fixed the problem
Since the issue isn't fixed, I have no advice for anyone else on how to fix it. Get Human waited on hold for me, but I never got an answer to the questions I*they submitted
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Citibank

Replacement Card issue
Reported by GetHuman5225484
Sep 2nd, 2020 - 6 months ago
Fixed
GetHuman5225484 shared how to fix
Seen by 9 customers so far
Similar issue to 2275 others
0 customers following this
Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN

Timeline

GetHuman5225484 started working on this issue
Sep 2nd, 2020 9:00pm
GetHuman5225484 confirmed the issue is fixed. Hooray!
Sep 2nd, 2020 9:22pm