I need Citibank to move a charge from one card account to another card account. It is t...
GetHuman5169758's customer service issue with Citibank from August 2020
2 views | 2253 similar | 0 following
Help with my Citibank issue
Next: our robot will wait on hold for GetHuman5169758 to get a Citibank rep on the line!
Always use the GetHuman Phone to call Citibank. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman5169758's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5169758's own words
I need Citibank to move a charge from one card account to another card account. It is the only charge made on the account card I need it moved off of. Thanks.*I accidentally used the incorrect Citi card (card without a purchase promotion) to buy groceries and made * grocery purchase on this wrong Citi card. The store was closing, and I was struggling quite a bit as * of my arms recently became paralyzed from a nerve disorder. So, I had a hard time at the self-checkout which was only available checkout option at that time and I was in a rush at closing time and unfortunately the card I was able to get out of my wallet was the wrong one and I did not realize it until afterwards. The promotion on the correct card was the only reason I decided I could get groceries in the first place as times are really tough lately. This incorrect card I accidentally used has a really high interest rate and could've been avoided completely. I really need Citi to move that charge from the incorrect Citi card*account to the correct Citi card*account with the purchase promotion. Customer Service said to call the escalations dept. I need a direct number to that dept please?. Thank you.
GetHuman5169758 did not yet indicate what Citibank should do to make this right.
I have an issue with Citibank too
How GetHuman5169758 fixed the problem
We are waiting for GetHuman5169758 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Citibank customer problems.