I need Citibank to move a charge from one card account to another card account. It is t...

GetHuman5169758's customer service issue with Citibank from August 2020

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The issue in GetHuman5169758's own words
I need Citibank to move a charge from one card account to another card account. It is the only charge made on the account card I need it moved off of. Thanks.*I accidentally used the incorrect Citi card (card without a purchase promotion) to buy groceries and made * grocery purchase on this wrong Citi card. The store was closing, and I was struggling quite a bit as * of my arms recently became paralyzed from a nerve disorder. So, I had a hard time at the self-checkout which was only available checkout option at that time and I was in a rush at closing time and unfortunately the card I was able to get out of my wallet was the wrong one and I did not realize it until afterwards. The promotion on the correct card was the only reason I decided I could get groceries in the first place as times are really tough lately. This incorrect card I accidentally used has a really high interest rate and could've been avoided completely. I really need Citi to move that charge from the incorrect Citi card*account to the correct Citi card*account with the purchase promotion. Customer Service said to call the escalations dept. I need a direct number to that dept please?. Thank you.

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Citibank

Customer service issue
Reported by GetHuman5169758
Aug 17th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2253 others
0 customers following this
Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN

Timeline

GetHuman5169758 started working on this issue
Aug 17th, 2020 3:38am