After waiting on line for ** minutes, I opened the get it quick item only to find out I would be charged for asking someone to correct a mistake Citibank made on my account. How about some real help!!

GetHuman4857361's Dispute a Charge issue with Citibank from May 2020

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Account holder name, Billing address, Date of Birth, and Last 4 digits of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4857361's own words
I need to file a dispute on a missing credit entry to a credit card account ****************.*In transferring information from*a closed account -**** to the new one ****, a credit amount of $**** did not get posted. I have sent paperwork to both Security and Customer Service. How can I check to see if they are correcting this error on the part of Citi Bank?*Patricia L Stewart

GetHuman4857361 did not yet indicate what Citibank should do to make this right.

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Citibank

Dispute a Charge issue
Reported by GetHuman4857361
May 22nd, 2020 - 9 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 2152 others
0 customers following this

Timeline

GetHuman4857361 started working on this issue
May 22nd, 2020 2:54pm
GetHuman4857361 indicated the issue is not fixed yet.
May 22nd, 2020 7:10pm
GetHuman4857361 indicated the issue is not fixed yet.
May 22nd, 2020 7:14pm

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