Citibank Customer Service Issues

On 9/20, I was informed about unauthorized charges on my account. The card was promptly canceled, and I received a replacement. However, my recent bill shows $[redacted].38 in fraudulent charges. As a loyal customer since [redacted], who has always paid on time, I request the removal of these charges. I have been unable to speak to a representative and am contemplating canceling the card permanently.

I am experiencing issues with my account. In early September, I was informed that my new checking account was approved by Citi, and I completed the necessary paperwork to link it to my existing savings and credit accounts. However, when I tried to withdraw cash at an ATM at the end of September, my transaction was declined. Upon contacting customer service on October 1st, I was told there was an issue with my signature card not being received. I requested a new one be sent to me via email, but instead, I received a request for a utility bill from a past date. Despite several calls to customer service, I have yet to resolve this issue and I am unable to access my account to pay my bills.

I am using the original [redacted] version of the Citibank "Virtual Account Numbers (32 bit)" application on my laptop, which is operating with Windows 8.1. Additionally, I am using Chrome web browser, Version 77.0.[redacted].[redacted] (Official Build) (64-bit). Recently, we have noticed a technical issue within the application where the user cannot close the Citibank virtual card application window using the 'X' in the top right corner, requiring the task manager to end the task. Since [redacted], the font displaying 'Your Virtual Account Numbers' is exceedingly small, making it difficult to read despite using computer glasses. Adjusting the font size or magnifying the text is not an option. Moreover, in the 'View Previous Numbers' section, after generating an unused virtual card number, the 'Use Number' and 'Close Number' buttons remain inactive, preventing access to the associated CVV number. The 'Get Help' link experiences delays, causing repeated selection and opening of identical dialogues. Additionally, attempting to access assistance through the website leads to being continually logged out without being able to engage in the chat function.

I have experienced ongoing issues with Citi credit card accounts due to fraud since July [redacted]. Despite providing proof of charges transferred between multiple accounts, statements continue to show charges from old accounts on my new platinum account ending in [redacted]. Numerous duplicated charges have not been resolved despite discussions with Linda from the disputes department, who acknowledged the errors. They assured me of a $[redacted].14 credit for duplicated charges and a $[redacted].21 dispute from July, which was mistakenly reversed. Linda raised a complaint against Stephanie, a supervisor from Arizona, for mishandling the account statements from July to August [redacted]. Unfortunately, the disputes department has not resolved these issues, and I continue to receive statements from fraudulent accounts. I have been seeking assistance since July [redacted] with no resolution in sight despite assurances of a quick resolution. Your help in resolving this matter would be greatly appreciated.

Hello, I was approved for the Citi Rewards card a few months ago, and you conducted a hard inquiry on my Experian Credit Bureau. Last week, I applied for and was approved for the Citi Simplicity Card, and once again, you performed a hard inquiry. You recently accessed my credit file approximately two months ago. Could you kindly consider removing this latest inquiry since you already had my credit bureau information and could have conducted a soft pull? I kindly request that you remove the most recent hard inquiry. This makes a total of three inquiries from your team, all of which were approved, and my credit score has only improved since obtaining the Citi Rewards Card.

I requested my September [redacted] statement on October 14th, but despite multiple follow-up calls, I still haven't received a copy. Every time I contact Citibank's Customer Service, I encounter surprises like being told I'm not the administrator. I am unsure who our corporate relationship manager is, as the customer service team cannot provide this information despite my requests. I even asked for the manager to call me but received no response. It's frustrating that Customer Service mentions a two-week timeframe to send the statement, yet they continue to call for payment without providing the statement promptly. This has caused inconvenience as I couldn't make the payment without the statement. Please address this issue urgently and have the relationship manager, Catherine, contact me at 6[redacted]. Thank you.

I requested a copy of my September [redacted] statement on October 14th. Despite multiple follow-up calls, I have not been able to obtain the statement. Each time I call Citibank Customer Service, I receive different responses, such as not being the administrator. I am unaware of who our corporate relationship manager is. The customer service representatives are unable to provide guidance, and my request for a manager to call me has gone unanswered. It is frustrating to hear that it would take two weeks to send the statement, especially when Citibank contacts me to chase for payment without providing the necessary statement. I urge for immediate attention to this matter and request the relationship manager to contact me (Catherine) at 6[redacted].

My family recently visited a Citibank branch in Pleasant Hill, California, and discovered that my wife's brother had been stealing money from my mother-in-law's Social Security account. He, as the trustee, wrongly assumed ownership of everything. This shocking revelation led us to take action as my mother was deeply troubled by the secret. We caught on before anything irreversible happened. Now, my wife's brother is attempting to manipulate the situation at the Citibank branch on Olympic Boulevard in Walnut Creek, California, along with the bank manager, who falsified an elder abuse report against us. This misleading report, marked as exhibit B, falsely accuses my wife of coercing an incapacitated lady to make unauthorized transactions, which is impossible as she cannot be in two places simultaneously. The evidence clearly points to my wife's brother's deceitful actions, exemplifying his fraudulent behavior of embezzling $2 million from my mother-in-law's accounts. We are currently embroiled in probate court, and despite the courts seemingly favoring my wife's brother due to his lies, we are determined to seek justice and prevent him from further exploiting the situation for his gain. Assistance is urgently required to tackle this issue effectively. We have faced obstacles in prior attempts to resolve this matter, and the urgency of the situation cannot be overstated. Our trust in Citibank's integrity has been shaken by this ordeal, and we hope for a prompt resolution. Thank you for your attention. Sincerely, Steve

I have a Citibank account in Australia. My husband has been relocated to the US for work. We are interested in applying for a Citibank credit card in US dollars. He has a valid work permit and earns over $[redacted],[redacted] per year. We own multiple properties in the UK, and although we are UK citizens, we plan to reside in the US for a few years with full-time employment. Our credit history in the UK and Australia is excellent, but we are facing challenges in obtaining a US credit card. Could you please contact us to discuss possible options? Thank you for your assistance. - Kevin and Jane S.

On October 16, Norton charged me $[redacted].99 for their program with automatic renewal. Despite canceling three times in December [redacted], May [redacted], and late October/early November [redacted], no receipt was provided for any. Customer service only directs you online, frustratingly. After posing as a buyer, here are the details from my chat with Cristian Ayala, Tab #[redacted], on 11/13/[redacted] regarding refunds and guarantees. Despite calling the USA/Canada support number at 1-[redacted] multiple times, including waiting an hour, I had to leave feedback and provided my number. My initial purchase was $39.99 on approximately 11/9/18 under [redacted], now they want to charge $[redacted].99. I want a refund within the 60-day period as mentioned by Cristian. The subscription was renewed well in advance without my consent. Need assistance to resolve this ongoing issue, have more details and screenshots available upon request.

Hello, my name is Daramola Isaac Oluwanisola from Nigeria. I am a United Bank of Africa customer. A friend of mine from Greece sent me [redacted] euros through Citibank in London. However, I have not received the money in my Nigeria account yet. She mentioned that she only had spaces to input my IBAN number and full name but not my Nigeria account number. The money was sent successfully from her phone bank application. I am seeking clarification on the status of the transfer. I have attached the Citibank details she provided, my IBAN number, the code from her bank, and confirmation of the [redacted] euros debited from her account. I appreciate a prompt response. Thank you.

Good morning. My name is D.A. Nurudinova. I used your services in the past and closed my account in November [redacted]. An operator confirmed that I cleared my debt and closed the account. However, I recently received a letter stating that I owe the bank and need to visit the bank or call Citiphone. I cannot remember my TPIN and card number to call, and I am unable to visit the bank as I am currently not in Russia. Could you please explain what this debt is about? Thank you.

I'm having trouble accessing my Citi Bank Double Cash credit card. I changed my password multiple times, but whenever I try to sign in, the password autofill has one extra character than what I entered. I use LastPass for my login info and even tried using autofill, but the issue persists. I can't seem to find a phone number for assistance. Thank you for your help. - Darwin V. S.

I have been a loyal customer of Citibank for many years, ensuring that my credit card payments are always made on time. Unfortunately, due to a financial constraint in September, I could only make the minimum payment on my bill. I was surprised to see that my October bill included INR [redacted].62 in interest charges for the late payment. I kindly request for these charges to be waived as a gesture of goodwill considering my history with Citibank. I have already made the payment for this charge. Thank you. Regards, K.R.S. Nair

I have been trying to contact you for over an hour to resolve the issue with my card and access to my account. After calling the number provided, I am stuck waiting on hold by a robot, only to be met with silence. This situation is stopping me from paying my rent promptly. I recently made a significant payment to this card, and now I am unable to utilize it, which is completely frustrating. I urgently need assistance with these problems as they are time-sensitive and are causing a lot of inconvenience for me right now. Please address these matters promptly.

Since December 5, I've been attempting to transfer funds from my US Citibank account to my Australian Citibank account. The first transaction appeared successful, but Citibank's fraud department unexpectedly canceled it and only notified me 72 hours later. Over the past day, I've dedicated 5 hours to speaking with around a dozen representatives, seeking to reinitiate the transfer. Despite my efforts, I keep encountering an error message online and none of the representatives can resolve the issue. I've been bounced between customer service and tech support numerous times without any resolution. I believe it may be unlawful for them to restrict access to funds in a standard account, and I am considering seeking legal counsel. If you can offer any assistance at this time, it would be greatly appreciated.

Hello, I want to bring to your attention some issues with the charges on my credit card. After contacting your office to close my account, I redeemed my points, but they were reduced from 3,[redacted] to P2,[redacted]. Despite being told my account was closed and settling my balance, I have noticed additional charges. I was still billed for Audibles even after canceling my subscription on Sept 3 and receiving confirmation of the cancellation. I would appreciate your assistance in resolving this matter. Thank you.

To whom it may concern, I am reaching out regarding my request for a debt certification letter made on November 22, [redacted]. Despite following up on December 3, 6, and 7 of the same year, I was informed that the letter would arrive within 5-7 days. Today marks 14 days since the initial request and I am yet to receive it. Typically, I have received such letters within 5-7 days in the past. On December 6 and 7, [redacted], two representatives suggested I obtain a copy from citicards.com, which I successfully did. I believe it would be helpful if all representatives shared this option with customers to avoid unnecessary delays. Apologies if there was any misunderstanding on my part. This is the first time I have encountered this issue. Thank you for your attention. Minerva M.

I can't seem to find my Citibank credit card at the moment. Though I haven't lost it, I do need my account number to settle my bill online. I spoke with a helpful representative who mentioned sending me a replacement card, but I'm confident I'll locate mine soon. I successfully verified my identity by answering security questions and was even provided with my balance. However, I do require my account number to reset my password, and I'm facing difficulties obtaining it. Despite confirming my identity as Linda G., I'm unable to proceed without this crucial detail.

I recently made my November payment a day late due to being out of town and overlooking the due date. As a loyal customer for the past three years, with a perfect track record of meeting my minimum payments on time, I kindly request the possibility of having the late fee waived. Despite my attempts to contact customer service, I was unable to speak with a representative over the phone as there was no option available. I also reached out through chat, but the agent was unable to approve the waiver at that time and advised me to call the provided number.