My account is broken. At the start of September, I was told my new checking account was...

GetHuman-minchda's Account Access issue with Citibank from October 2019

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The issue in GetHuman-minchda's own words
My account is broken. At the start of September, I was told my new checking account was approved and was sent the booklet. I mailed in the signature card and tax document included, and requested my checking account be linked to my existing savings and credit accounts through Citi. After they were connected, I transferred funds into my checking account through the website, and at the end of September, I attempted to make a withdrawal in cash at an ATM, but my transaction was declined. I called on October *st to find out why, and the first person I spoke to said that there was some vague problem with my documents that I loaded and said they needed to transfer me to someone else. The last person I spoke to said that the problem was that my signature card had never arrived, so I asked if they could send me a new copy to print off and send in. The representative said yes, and that the blank signature card would arrive in my email in a couple of days. I waited, but instead after about * days I got a confusing email asking me to send in documents showing my utility bill for September **th (A date long passed). I called the follwing day (Friday) and was on the phone with people who couldn't tell me what was going on, until one hung up on me and when I called back, the new representatives took ** minutes to tell me that the New Accounts Services offices had closed, and wouldn't be open until Monday. Monday I was not able to call during the time they were open, and today (Tuesday) I was unable to either, so I'm trying a different method of communication (Written) to try to figure out what is wrong with my account, how to log in, and how to pay my upcoming bills.

GetHuman-minchda did not yet indicate what Citibank should do to make this right.

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Citibank

Account Access issue
Reported by GetHuman-minchda
Oct 15th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 4028 others
0 customers following this
Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN

Timeline

GetHuman-minchda started working on this issue
Oct 15th, 2019 11:44pm
GetHuman-minchda indicated the issue is not fixed yet.
Oct 16th, 2019 3:55am
GetHuman-minchda indicated the issue is not fixed yet.
Oct 17th, 2019 8:41pm
GetHuman-minchda confirmed the issue is fixed. Hooray!
Oct 18th, 2019 11:56pm