Yesterday I was reviewing our Credit Carma account and saw where someone closed our Cit...

GetHuman2965285's customer service issue with Citibank from May 2019

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The issue in GetHuman2965285's own words
I need to have the card reinstated as someone closed my account without notifing me. Had the sucker for ** years and I know that I didn't use it but did NOT know that I had to. ... Yesterday I was reviewing our Credit Carma account and saw where someone closed our Citi Advantage card account for lack of use. We were not notified of any issues and we have had the card for ** years. Always paid on time as well. I have called Customer Service and they told me "no can do", That just doesn't make sense in this day of electronic everything. Please help me get reinstated as by closing this account, u have caused my credit score to drop ** points. So we get jabbed twice. Thank u.
My credit score was reduced by ** point by TransUnion and Equifax
Just please reinstate the card.
Had card ** years. Never late paying them either
Tried emailing Credit Karma. Called Citi. Emailed u guys. Help.
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Citibank

Citi Card Advantage
Customer service issue
Reported by GetHuman2965285
May 22nd, 2019 - a mon ago
I have an issue with Citibank too
Not resolved
Seen by 7 customers so far
Similar issue to 2926 others
0 customers following this
Timeline
GetHuman2965285 started working on this issue
May 22nd 2:40pm
GetHuman2965285 indicated the issue is not fixed yet.
May 23rd 1:00pm
GetHuman2965285 indicated the issue is not fixed yet.
May 25th 8:59pm
GetHuman2965285 indicated the issue is not fixed yet.
May 25th 9:04pm