Date*: ** February ********To*: The Manager** Citibank Philippines****From*: Elric Ali...

GetHuman-egalivio's customer service issue with Citibank from March 2019

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Date*: ** February ********To*: The Manager** Citibank Philippines****From*: Elric Alivio** Card no.: ********************Subject*: Citibank Statement of Account*****Dear: Sir*Ma’am,****I am Elric Alivio a Citibank credit card holder since **** at first your services was good, I can call any time for queries thru your toll free call number but when your toll free number was down it was hard for me to communicate to ask for information or update regarding my account. I’m willing to settle my account with a proper enlightenment of my bills. Hoping I can get some answers regarding my concerns as follows:**** ****Concerns as follows:*****.*Delayed Bill Statement:****My last payment was on ** October **** with the amount of Ten thousand five hundred pesos (***,***.**) after that I did not received any billing statement thru email or mail until I received one delivery of my billing statements last ** February **** as shown figure below.** * ****.*Citibank Toll free contact Number:****In year **** Citibank toll free contact number was active especially in provinces like Cagayan de Oro City my home town. Anytime I can call and ask anything regarding about my credit card account until suddenly toll free contact number was deactivated. When Citibank agents called me about my account, I manage to ask, “What happen to your toll free contact number?” He answered,” it was under repair or maintenance”. And it will back soon but until now nothing happen. Why? So many complain, just asking?***When I call using long distance, sometime only machine I received if I can get through, I wait for several times to talk to an agent but my bill for long distance getting bigger. So it’s hard for me to call your company.****.*Credit Card credit limit:****I did not ask for an increase of my credit limit but all of a sudden I received a text message or email that my credit limit was increase. I don’t know if it is a good news or bad, no explanation was given. In other banks it is very difficult to get an increase of credit limit even you requested it. They will ask you some question or documents and you will wait for some time.***Question “Possible it will affect my monthly bill percentage or Insurance?” I don’t know. As shown below:* * ****.*Credit Shield Plus Premium:****One time an agent called me. I ask him what is credit shield plus premium for in my bill. He said: it is for the insurance. I never received any policy about the insurance or sign any document that I agreed with the insurance. I was charged every month with a variable value. See below sample billing:** * ** * ***.*Rewards point summary:****Before my card expire last September ****, when an agent call me I ask if i can use my rewards point to pay my bills to avoid delays but he said call customer service they transfer my call but cannot get through, only machine call received. Not like before it is easy to manage using my rewards. We know already that you have problem with your toll free contact number. I think I deserved to use my rewards because I earned it. See below my total rewards point before my card expires.*** *****Yours truly,****Elric Alivio*Petitioner
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Citibank

Customer service issue
Reported by GetHuman-egalivio
Mar 12th, 2019 - 5 mons ago
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GetHuman-egalivio started working on this issue
Mar 12th 8:35am