GetHuman-reizoled's customer service issue with Citibank from March 2019
Help with my Citibank issue
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The issue in GetHuman-reizoled's own words
Citibank's Sears credit card failed to reimburse me in a timely manner for an interest charges and overpayments made by me. Although they finally gave me the overcharge, they refused to pay me in a timely manner the interest as well as other moneys owed me. Therefore, I charged them a late fee of $** and reduce my payment to them by such amount. They have continued to bill me now with interest payments and late charges each month for the $** since. My *** plus credit score is now below *** which is costing me money because of their actions. I have repeatedly contacted them and have not received any information that they have said was why the credit card company did not reimburse me in a timely manner. I have asked several times for a copy of the credit agreement as well as any other information that would show when I informed them of the original overcharge as well the interest. There is much more to what as happen but Citibank has not given me anything - like the agreement nor why they refused the original overcharge. I have contacted them repeatedly and have asked for any*all recorded conversations between me and their representatives as well as any*all written documents they continually quote to me that are in the credit agreement. What i have seen is that my original $** credit should*could have been much higher given what they are charging me now in late charges and interest on the $**.**The only way to stop them from destroying my credit is court - small claims court. ... I want to file a small claim against Citibank* and, Citibank will not provide the person and location where to send the subpoena.
Citibank's Sears credit card is the agent soley for Sears which is now being destroyed by it owner piece by piece
Citibank needs to realize that they are subject to late penalties and interest if Citibank fails to pay back fraud*interest charge to my card in a timely manner.
Been a customer since ****
Tried speaking to Citibank and Sears on numerous ocasions.
I have an issue with Citibank too
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