I opened an account so I could have my paychecks directly deposited as I had just start...

GetHuman1819565's customer service issue with Citibank from December 2018

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The issue in GetHuman1819565's own words
I opened an account so I could have my paychecks directly deposited as I had just started a new job and I receive rsdi benefits as well. *My first paycheck was to be a direct deposit but the company I worked for paid me in check form for some reason. I have tried numerous times to talk to someone about this matter at Citibank but I get the same response "You need to call back on Monday" and I was also told "There's noone here that can help you until then". However someone was there to shut my account? To deny my deposit? To shut off my debit card? Then today I got an email saying my account is being closed and still no reason why. This money was for my familys Christmas. And even though $***.** dollars isnt alot of money to the financial bully this bank seems to be...its all I had and I worked for it. *So now I have no paycheck. My children dont get Christmas gifts. I worked * weeks doing a job I hated and I opend an account at a bank because I thought they had the customer in mind. All of this and I still have no reason or answer as to what the **** is going on. I was treated as if I was lying to the person I spoke too at citi. I was cut short. Denied information about my own account and now my account according to my email this morning says I am overdrawn twenty one dollars... WTF!!!! This bank steals my paycheck then insults me and says I owe them? My account was not overdrawn and it is a new account wich is why my deposit was denied I guess. It seems I was completely mistaken about this bank. Well i guess they can take it from my paycheck...**Let me be the first to say to you Citi bank... Thanks alot and merry ******* Chirstmas!**G. Caldwell

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Citibank

Customer service issue
Reported by GetHuman1819565
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1450 others
1 customer following this
Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN

Timeline

GetHuman1819565 started working on this issue
Dec 23rd, 2018 8:14pm
GetHuman1819565 shared this issue with friends on Facebook
Dec 23rd, 2018 8:14pm