My husband and I need a faxed letter from Citi Bank in order to close on a house we r p...

GetHuman1718065's customer service issue with Citibank from December 2018

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The issue in GetHuman1718065's own words
My husband and I need a faxed letter from Citi Bank in order to close on a house we r purchasing. Every time we call they tell us they can’t help us and are sent in a tailspin. We needed the exact same letter from Chase and it was provided instantly. We suppquectly had to extend the closing of our house and now with a place to live due to a simple letter being faxed. We’ve asked to supvisors and told they would call us back in **hrs as they were busy. My husband and I called over ** times and can not reach anyone here in the USA that can help us. This has to be the worst customer service we have ever received from any company. Because of the lack of help by Citi customer service they have potentially cost us our home and unless resolved by the end of the day we maybe out of time.
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Citibank

Customer service issue
Reported by GetHuman1718065
Dec 8th, 2018 - 5 mons ago
I have an issue with Citibank too
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Seen by 2 customers so far
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Timeline
GetHuman1718065 started working on this issue
Dec 8th, 2018 6:04pm