I'm getting emails about money laundering and they instruct me to do the following but...

GetHuman1346009's customer service issue with Citibank from October 2018

Help with my Citibank issue
The issue in GetHuman1346009's own words
I'm getting emails about money laundering and they instruct me to do the following but my Citibank home page does not have a link on it called Citidirect Support Website. See below. ****CitiDirect Online Navigation Path*After logging in to CitiDirect:***Open CitiDirect Services***Click on "CitiDirect Support Website" on top right of screen or under "Tools & Preferences" menu bar***Go to the About CitiDirect Tab and Anti-Money Laundering will be displayed.***Select "View All" to see all of the AML content
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Citibank

Customer service issue
Reported by GetHuman1346009
Oct 15th, 2018 - 2 mons ago
I have an issue with Citibank too
Fixed
Seen by 5 customers so far
Similar issue to 973 others
0 customers following this
Items needed
Account holder name
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Date of Birth
Last 4 digits of SSN
Timeline
GetHuman1346009 started working on this issue
Oct 15th 5:01am
GetHuman1346009 indicated the issue is not fixed yet.
Oct 16th 5:25am
GetHuman1346009 indicated the issue is not fixed yet.
Oct 16th 5:25am
GetHuman1346009 indicated the issue is not fixed yet.
Oct 16th 5:25am