I was locked into an ATM location in NYC with a malfunctioning door. I was unable to g...
GetHuman1335158's customer service issue with Citibank from October 2018
Help with my Citibank issue
First: share to improve GetHuman1335158's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1335158 to get a Citibank rep on the line!
Always use the GetHuman Phone tocall Citibank. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1335158 may need:
Account holder name, Billing address, Date of Birth, and Last 4 digits of SSN
The issue in GetHuman1335158's own words
I was locked into an ATM location in NYC with a malfunctioning door. I was unable to get out for ** minutes. It was very frightening. There was no help phone in the location. Someone tried to help me by pulling the door from outside but it did not work. Then a customer with an ATM card was able to open the door from outside. I use this location frequently and the door always sticks but this time I could not get out. The ATM is located at **** First Avenue, New York, NY *****. The incident occurred at *:** PM. Please get this door fixed.
GetHuman1335158 did not yet indicate what Citibank should do to make this right.
I have an issue with Citibank too
How GetHuman1335158 fixed the problem
We are waiting for GetHuman1335158 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.