I was locked into an ATM location in NYC with a malfunctioning door. I was unable to g...

GetHuman1335158's customer service issue with Citibank from October 2018

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The issue in GetHuman1335158's own words
I was locked into an ATM location in NYC with a malfunctioning door. I was unable to get out for ** minutes. It was very frightening. There was no help phone in the location. Someone tried to help me by pulling the door from outside but it did not work. Then a customer with an ATM card was able to open the door from outside. I use this location frequently and the door always sticks but this time I could not get out. The ATM is located at **** First Avenue, New York, NY *****. The incident occurred at *:** PM. Please get this door fixed.
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Citibank

Customer service issue
Reported by GetHuman1335158
Oct 12th, 2018 - 11d ago
I have an issue with Citibank too
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Seen by 2 customers so far
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Timeline
GetHuman1335158 started working on this issue
Oct 12th 9:22pm