To whom it May concern**To whom it May concern**My name is Ruben Alvarado and I extend...

GetHuman-rubenal's customer service issue with Citibank (UK) from July 2018

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The issue in GetHuman-rubenal's own words
To whom it May concern**To whom it May concern**My name is Ruben Alvarado and I extend a cordial greeting, in addition I wish to inform you that I have received this notification from Mr. Michael Corbat and it is in my interest to determine if it is genuine. I regret to do this research in this way but I need to corroborate that this communication is generic and it is not an attempt of fraud.**Best regards.**Hello Mr. Ruben Dario Alvarado Tejada* *We the management of Citibank United Kingdom received your message of complaint in regards to the activation fee. we wish to inform you That. This is the minimum activation fee because the account in question is an Escrow account and a fixed deposit which needs to be activated for onward transfer, it have been dormant for years, according to the *ACT code* policy and the amount of money in the account the minimum activation fee is £*,***.* *We have proceeded in transferring the fund to the recieving account in Panama but due to the current status of the stated acount the transfer could not be done. * *The activation fee of £*,*** would be added to your inherited account to make the total balance £ ***,***,***.** and*we wish to mandate the transfer of your inherited fund to you but the dormant account needs to be activated, with the activation of the account it would be active for onward transfer,the fund would be release to you immediately, kindly acknowledge the time duration. * *Always confirm all correspondence received from the bank for records, for further clarification.*THANKS YOU AS WE WISH TO SERVE YOU BETTER, YOURS SINCERELY IN SERVICE.* *Mr. Micheal Corbat *Chief Executive Officer of Citigroup

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Citibank (UK)

Customer service issue
Reported by GetHuman-rubenal
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 20 customers so far
Similar issue to 9 others
0 customers following this
Items needed
Account holder name
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Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-rubenal started working on this issue
Jul 9th, 2018 8:04pm
GetHuman-rubenal confirmed the issue is fixed. Hooray!
Jul 9th, 2018 11:48pm