I called Citi Saturday afternoon on February ** to make payment using my debit card. I...

GetHuman-boberic's customer service issue with Citibank Home Equity Loans from February 2019

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The issue in GetHuman-boberic's own words
I called Citi Saturday afternoon on February ** to make payment using my debit card. I didn't have my Citi account number with me, but my payment is due on February **. The rep asked for my full social security number. I gave it to her, but she couldn't find my account. She said she would have to transfer me to a specialist. After the transfer, I waited * minutes. Instead of a specialist, I received a recorded message stating that the Citi office was closed, but it did not give me the hours I could call back. This is inexcusable and deplorable customer service.
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Citibank Home Equity Loans

Customer service issue
Reported by GetHuman-boberic
Feb 16th, 2019 - 8 mons ago
I have an issue with Citibank Home Equity Loans too
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Date of birth
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Timeline
GetHuman-boberic started working on this issue
Feb 16th 7:59pm
GetHuman-boberic indicated the issue is not fixed yet.
Feb 16th 8:00pm