I need the loan number on a CitiMortgage home loan that was filed on September...

GetHuman5297413's customer service issue with CitiMortgage from September 2020

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The issue in GetHuman5297413's own words
I need the loan number on a CitiMortgage home loan that was filed on September *, ****, with the Saint Bernard Parish, Louisiana government so that I can request a release from collateral from CitiMortgage. The property address is ** Carroll Drive, Chalmette, LA *****-****. Currently, I have a release from CitiMortgage for loan **********. The parish government is telling me that there is a prior loan that I had with CitiMortgage and that there is no release from CitiMortgage for this loan. However, I do not have any records pertaining to this prior loan that was granted approximately August **** timeframe. I need to clear this document from the government records so that I can proceed with the sale of the property with a clear title.*Thanking you in advance.*Joseph M Bradford

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CitiMortgage

Customer service issue
Reported by GetHuman5297413
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 63 others
0 customers following this

Timeline

GetHuman5297413 started working on this issue
Sep 24th, 2020 7:17pm