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CitiMortgage Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for CitiMortgage.

How long does the mortgage approval process take? The mortgage approval process can vary in duration depending on several factors. On average, it takes around 30 to 45 days to complete... Read more

Can I refinance my existing mortgage with CitiMortgage? Yes, you can refinance your existing mortgage with CitiMortgage. We offer refinancing options for homeowners looking to lower their... Read more

What documents do I need to provide for a mortgage application? When applying for a mortgage with CitiMortgage, you will need to gather various documents to proceed with the application process smoothly.... Read more

Can I make extra payments towards my mortgage principal? Yes, you have the flexibility to make extra payments towards your mortgage principal with CitiMortgage. By doing so, you can potentially... Read more

What are the different types of mortgage products offered by CitiMortgage? CitiMortgage offers a range of diverse mortgage products tailored to different individual needs. These include fixed-rate mortgages,... Read more

What is CitiMortgage? CitiMortgage is a leading provider of mortgage loans and services. It is a subsidiary of Citigroup, one of the largest financial institutions... Read more

Can CitiMortgage assist with home insurance and property taxes? Yes, CitiMortgage can assist with home insurance and property taxes. As part of their mortgage services, they offer an escrow account... Read more

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Recent reasons customers contacted CitiMortgage:

My parents had a loan that was taken over by CitiFinancial. They both passed away. My s...

TO WHOM IT MAY CONCERN.. I WAS GETTING RID OF OLD MAIL AND CAME ACROSS A ESCROW ACCOUNT...

Acct :************- Lien Release , *** Roslyn Street Buffalo, NY ***** transactions too...

I need the loan number on a CitiMortgage home loan that was filed on September...

Document *****,**Hello**Yes that is one of the loans, but there is another, please note...

Cenlar has NOT PAID MY HOMEOWNERS INS. I reached out to them and was hung up on today X...

I want to refinance my mortgage

You have reported to my credit * on time payments and ** missed payments and that is no...

I need to know what happen to my * payments sent to citi mortgage, who either sent them...

I need a copy of my title insurance policy (release of loan) because I'm a former CitiM...

CitiMortgage foreclosed on my home while they were doing a loan modification. The forec...

CitiMortgage foreclosed on my home while they were doing a loan modification. The fore...

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Does GetHuman work with CitiMortgage?

GetHuman does not work with CitiMortgage's customer support operations, directly or in any other way. GetHuman has no partnership or relation to CitiMortgage at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check CitiMortgage's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!