I would appreciate someone looking into my payments. I was told by a loss mitigation ag...

GetHuman-almaalex's customer service issue with Citi Mortgage from August 2018

Help with my Citi Mortgage issue
The issue in GetHuman-almaalex's own words
I would appreciate someone looking into my payments. I was told by a loss mitigation agent last month,if I pay $***.** my payments would be up to August,on the **th of August I received a letter stating I owed $****.**. I payed $****.** today*$***.** I had left over in my account and they're still saying I'm two months behind. I know it's hard to catch up once you get behind,but this is very confusing. Can someone help an old lady out.......
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Citi Mortgage

Customer service issue
Reported by GetHuman-almaalex
Aug 25th, 2018 - 4 mons ago
I have an issue with Citi Mortgage too
Fixed
Seen by 4 customers so far
Similar issue to 15 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-almaalex started working on this issue
Aug 25th 1:34am
GetHuman-almaalex indicated the issue is not fixed yet.
Aug 26th 4:39am