We paid our December statement on time. However, my wife had her credit card denied wit...

GetHuman5723184's Overcharge on Account issue with Citi Cards from February 2021

18 views | 825 similar | 0 following
Help with my Citi Cards issue
Next: our robot will wait on hold for GetHuman5723184 to get a Citi Cards rep on the line!
Always use the GetHuman Phone to call Citi Cards. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman5723184's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5723184 may need:
Account name, Account billing address, Citi Card number, Last 4 of Social Security Number, Date of Birth, and Account phone number
The issue in GetHuman5723184's own words
We paid our December statement on time. However, my wife had her credit card denied with a cart full of groceries on January *, ****. We called and had money deducted from our debit account for a "late" fee. A week or so later we sent in a check for two payment months. Today, our bank statement shows both checks were cashed. Will we receive a refund? The fault was the mail system, not ours. Our records should indicate we are very reliable customers. Canceling our card was unconscionable.

GetHuman5723184 did not yet indicate what Citi Cards should do to make this right.

How GetHuman5723184 fixed the problem

We are waiting for GetHuman5723184 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Citi Cards's attention and get better help faster. Tap below to get started.
Having Citi Cards issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5723184 fixes it.
This email address isn't valid

Citi Cards

Overcharge on Account issue
Reported by GetHuman5723184
Feb 4th, 2021 - 6 months ago
Not resolved
Seen by 18 customers so far
Similar issue to 825 others
0 customers following this


GetHuman5723184 started working on this issue
Feb 4th 8:35pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians