*. On or about Nov **, **** I did my end-of-month bill payments *** in all* online. I p...

GetHuman-bygapiii's customer service issue with Citi Cards from December 2019

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The issue in GetHuman-bygapiii's own words
*. On or about Nov **, **** I did my end-of-month bill payments *** in all* online. I paid my AAdvantage ***************** the posted ******** statement balance of $***.**. Done on time and to avoid additional interest. I had noted my minimum was $**.**.**. ** out of ** payments cleared in good time. We were away for family business past weekend, then noticed $***.** still not cleared Suncoast Credit Union.**. Next day noticed the $**.** was now past due and I have incurred additional interest! **. Is there a shared responsibility here? Shall I just re-*process original $***.**? I was threatened with a possible rate increase, and late fee.*Please advise.*Respectfully,*George Pattison****-***-****

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Citi Cards

Customer service issue
Reported by GetHuman-bygapiii
Dec 11th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 589 others
0 customers following this

Timeline

GetHuman-bygapiii started working on this issue
Dec 11th, 2019 10:22pm

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