I have a Home Depot card that is backed by citi credit card. I have * promotional plans...

GetHuman3124426's customer service issue with Citi Cards from June 2019

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Account name, Account billing address, Citi Card number, Last 4 of Social Security Number, Date of Birth, and Account phone number
The issue in GetHuman3124426's own words
I have a Home Depot card that is backed by citi credit card. I have * promotional plans on this card. a fridge account that will expire ******, a carpet acct, that will expire ******* and a dehumidifier account that will expire ******. Someone from Citi was supposed to make sure these accounts payments were applied correctly to each account. I am well aware of their expiration dates. Each time I call to have the payments they tell me they will take care of the allocation of payments to get m off the phone, but does not get done. WHAT IS THE PURPOSE OF HAVING A SAC OPTION WHEN YOU CAN NOT TAKE ADVANTAGE OF IT. THE SAME THING HAPPENED LAST YEAR WITH ANOTHER PROMOTIONAL ACCOUNT. A PERSON BY THE NAME OF DEBBIE BISHOP WAS SUPPOSED TO TAKE CARE OD THESE ACCOUNTS BUT IN THE PAST * MONTHS WILL NOT ANSWER HER PHONE OR RESPOND TO HER EMAILS.*IT SEEMS THAT CITI HAS GOTTEN TOO BIG FOR IT BRITCHES. I WANT THESE ACCOUNTS FIXED

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Citi Cards

Customer service issue
Reported by GetHuman3124426
Jun 21st, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 1195 others
0 customers following this

Timeline

GetHuman3124426 started working on this issue
Jun 21st, 2019 12:54pm
GetHuman3124426 indicated the issue is not fixed yet.
Jun 21st, 2019 10:34pm
GetHuman3124426 indicated the issue is not fixed yet.
Jun 21st, 2019 10:38pm
GetHuman3124426 indicated the issue is not fixed yet.
Jun 22nd, 2019 10:43pm