I just received a bill for a membership fee for a card for my Mother that past away abo...

GetHuman2607282's customer service issue with Citi Cards from March 2019

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Help with my Citi Cards issue
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Before contacting them, items GetHuman2607282 may need:
Account name, Account billing address, Citi Card number, Last 4 of Social Security Number, Date of Birth, and Account phone number
The issue in GetHuman2607282's own words
I just received a bill for a membership fee for a card for my Mother that past away about ** months ago. I believe I cancelled this account. The bill shows no charges except a membership fee, which keeps increasing. When I enter the last * digits of the account shown on the bill, your worthless telephone tree system does not recognize the account. The system also does not recognize her social security number. So, there is no way to resolve the issue on the phone or online. Working with such sophisticated software at CITI cards must be awesome.
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Citi Cards

Customer service issue
Reported by GetHuman2607282
Mar 27th, 2019 - 23d ago
I have an issue with Citi Cards too
Not resolved
Seen by 2 customers so far
Similar issue to 202 others
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GetHuman2607282 started working on this issue
Mar 27th 8:49pm