I was charged twice on my credit card for a luggage fee by SAS airlines. They ignored m...
GetHuman-merrywen's customer service issue with Citi Cards from December 2018
Help with my Citi Cards issue
Next: our robot will wait on hold for GetHuman-merrywen to get a Citi Cards rep on the line!
Always use the GetHuman Phone tocall Citi Cards. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-merrywen's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-merrywen may need:
Account name, Account billing address, Citi Card number, Last 4 of Social Security Number, Date of Birth, and Account phone number
The issue in GetHuman-merrywen's own words
I was charged twice on my credit card for a luggage fee by SAS airlines. They ignored my request for a refund. So with full documentation I appealed to CITI card which I had held for ** years. I am ** years old and have NEVER missed a payment or been late. That should have been a wake up call to Citi that something was amiss. *The appeal was dismissed by Citi so I cancelled the card. I refuse to pay for an error on the part of the airline. It is not that I can’t pay, it is that I won’t pay. The charges were unjust. After numerous phone calls demanding payment, Citi reported the charges plus ** days worth of late charges to TransUnion.**My credit rating which has never been below *** dropped to ***. I appealed to TransUnion with the same documentation I had sent to SAS and Citi Card. TransUnion upheld my appeal and dropped the account report from Citi, but still the late charges and being ** days past due in on my record. **I was right not to pay that bill. Both SAS and CITI did nothing to investigate my claim. My request is for Citi to seriously research the charges and when they realize the luggage charges are bogus charge off my closed account including late charges and clearing my name by submitting a new report to credit agencies.
GetHuman-merrywen did not yet indicate what Citi Cards should do to make this right.
I have an issue with Citi Cards too
How GetHuman-merrywen fixed the problem
We are waiting for GetHuman-merrywen to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.