Called last week about an issue with my new AAdvantage card not being eligible for the...

GetHuman758267's customer service issue with Citi Cards from June 2018

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The issue and preferred resolution, in GetHuman758267's own words:
Called last week about an issue with my new AAdvantage card not being eligible for the signup bonus - was told someone would email me in about a week, but have not heard back.
I trust that Citi Cards will make this right and come up with a resolution that is fair.
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Citi Cards

Customer service issue
Reported by GetHuman758267
Jun 7th, 2018 - 16d ago
I have an issue with Citi Cards too
Not resolved
Seen by 3 customers so far
Similar issue to 563 others
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Items needed
Account name
Account billing address
Citi Card number
Last 4 of Social Security Number
Date of Birth
Account phone number
Timeline
GetHuman758267 started working on this issue
Jun 7th 12:05am