I have used Chat * or * times. I cant remember how many times. I have tried to get sa...

GetHuman-jeter_je's Complaint issue with Cincinnati Bell from July 2019

Help with my Cincinnati Bell issue
First: share to improve GetHuman-jeter_je's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jeter_je may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-jeter_je's own words
I have used Chat * or * times. I cant remember how many times. I have tried to get safeguard for internet installed. I have been told to wait an hour By Chat. By the time I get back they say since I haven't heard from you the issue is resolved. Who can sit and hold the phone for an hour. I tried. Anything can come up in an hour. All I wanted resolved is to let them know I can't sign in to an account I have not set up. It keeps saying log into your account. I gave no pass word that I am aware of. The one that I tried to sign in on was invalid. It accepted it once. Then when I tried to get back in, it said invalid. When I try get a new pass word then they say the old password is not valid. I have been trying the last few days. Again I can't sign in if I have not set up. If I am missing something please let me know.

GetHuman-jeter_je did not yet indicate what Cincinnati Bell should do to make this right.

How GetHuman-jeter_je fixed the problem

We are waiting for GetHuman-jeter_je to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cincinnati Bell's attention and get better help faster. Tap below to get started.
Having Cincinnati Bell issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Cincinnati Bell

Complaint issue
Reported by GetHuman-jeter_je
Jul 25th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 57 others
0 customers following this

Timeline

GetHuman-jeter_je started working on this issue
Jul 25th, 2019 3:12pm