I have used Chat * or * times. I cant remember how many times. I have tried to get sa...

GetHuman-jeter_je's Complaint issue with Cincinnati Bell from July 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-jeter_je's own words
I have used Chat * or * times. I cant remember how many times. I have tried to get safeguard for internet installed. I have been told to wait an hour By Chat. By the time I get back they say since I haven't heard from you the issue is resolved. Who can sit and hold the phone for an hour. I tried. Anything can come up in an hour. All I wanted resolved is to let them know I can't sign in to an account I have not set up. It keeps saying log into your account. I gave no pass word that I am aware of. The one that I tried to sign in on was invalid. It accepted it once. Then when I tried to get back in, it said invalid. When I try get a new pass word then they say the old password is not valid. I have been trying the last few days. Again I can't sign in if I have not set up. If I am missing something please let me know.

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Cincinnati Bell

Complaint issue
Reported by GetHuman-jeter_je
Jul 25th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 57 others
0 customers following this


GetHuman-jeter_je started working on this issue
Jul 25th, 2019 3:12pm