Purchased a **** Jeep Cherokee (*C*PJMCS*FW******) pre-owned vehicle from Fred Bean dea...

GetHuman4421653's Complaint issue with Chrysler Group from March 2020

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The issue in GetHuman4421653's own words
Purchased a **** Jeep Cherokee (*C*PJMCS*FW******) pre-owned vehicle from Fred Bean dealerships in Doylestown, PA on ******** with an extended warranty.*AT THAT TIME, the Start-Stop system was malfunctioning and I was told it would be fixed when I picked up the vehicle. It was not fixed and I took the vehicle back several times for other items and this specific problem to be fixed. The last time I had it at the dealership, they told me they "charged" the battery for the start-stop and told me to drive it and see if it fixed the problem. Because they "didn't want to spend the money for a new battery" if they didn't have to! *It did not fix the problem and now they are saying I've passed the warranty period to correct the issue. I live over an hour from this dealer and I travel extensively all over the country, so I was not able to get back there until my radiator broke and had it towed there this week. They now want to charge me $*** for the start-stop battery service!! Which has not worked since I bought this "certified pre-owned" vehicle. How or who do I need to speak to about getting this system fixed on my vehicle?*Thank You! Ken Abruzzese****-***-****

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Chrysler Group

Complaint issue
Reported by GetHuman4421653
Mar 3rd, 2020 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 38 others
0 customers following this
Items needed
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Timeline

GetHuman4421653 started working on this issue
Mar 3rd, 2020 10:34pm
GetHuman4421653 indicated the issue is not fixed yet.
Mar 4th, 2020 2:39am
GetHuman4421653 indicated the issue is not fixed yet.
Mar 4th, 2020 2:39am
GetHuman4421653 indicated the issue is not fixed yet.
Mar 4th, 2020 2:40am
GetHuman4421653 indicated the issue is not fixed yet.
Mar 4th, 2020 2:40am
GetHuman4421653 indicated the issue is not fixed yet.
Mar 4th, 2020 1:19pm
GetHuman4421653 indicated the issue is not fixed yet.
Mar 4th, 2020 11:05pm
GetHuman4421653 indicated the issue is not fixed yet.
Mar 4th, 2020 11:05pm
GetHuman4421653 indicated the issue is not fixed yet.
Mar 5th, 2020 1:42am
GetHuman4421653 indicated the issue is not fixed yet.
Mar 5th, 2020 2:47am
GetHuman4421653 indicated the issue is not fixed yet.
Mar 8th, 2020 3:49am
GetHuman4421653 indicated the issue is not fixed yet.
Mar 8th, 2020 6:41pm