For the past few weeks I've noticed suspicious activity on my Christian Mingle account...

GetHuman1033893's customer service issue with from August 2018

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The issue in GetHuman1033893's own words
For the past few weeks I've noticed suspicious activity on my Christian Mingle account. My account was sending "smiles" and messages to dozens of people in rapid succession on its own. This happened on * separate occasions. Yesterday I received an email from Christian Mingle saying that my account was being suspended because of suspicious activity and that if I wanted to reactivate my account I should reply to the email. I replied saying that I had noticed suspicious activity and inquired about how I would go about reactivating my account. Today I received a response saying that I had to supply very specific personal information in order to get my account reinstated. I did not feel comfortable giving out that information and I questioned if it was all a part of what I consider to be a hack job. Please help!!! I still have time left on my Christian Mingle subscription. Will my account remain inactive (because now I can't even log in at all) and I get a refund or will my account be reactivated?
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Customer service issue
Reported by GetHuman1033893
Aug 25th, 2018 - 4 mons ago
I have an issue with too
Seen by 3 customers so far
Similar issue to 178 others
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GetHuman1033893 started working on this issue
Aug 25th 12:59am
GetHuman1033893 indicated the issue is not fixed yet.
Aug 28th 2:12am