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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-grangerf's own words
We stayed at Econo Lodge in East Tennessee and we were charged for a room with a hot tub or a spa tub and that was in our reservation, but when we got there they said that the reservation had been cancelled but charged us for that type of room but would not give us that type of room unless we paid ** more dollars. Which we decided against we ended up having to stay at that hotel regardless because we have drove in so far and it was very disappointing and we would like to see some kind of action taken to have it rectified
GetHuman-grangerf did not yet indicate what Choice Hotels International, Inc. should do to make this right.
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