On Friday, November *, ****, I placed an online order for the Chipotlane at the Salisbu...

GetHuman-lkeeney's Complaint issue with Chipotle Mexican Grill, Inc. from November 2020

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The issue in GetHuman-lkeeney's own words
On Friday, November *, ****, I placed an online order for the Chipotlane at the Salisbury location in West Lafayette, IN. When I arrived at my scheduled time, *:** PM, there were around twenty to twenty five cars in line with the building closed. It took forty minutes to get through the line with no way to cancel the order and refund the price of the order. I spoke with one person who placed a ** dollar order and gave up on it because they had already been in line for ** minutes and had at least ** minutes to wait and had somewhere they had to be. When I did get to the delivery window, there was no explanation nor apology for the extended wait time.

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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman-lkeeney
Nov 7th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 897 others
0 customers following this


GetHuman-lkeeney started working on this issue
Nov 7th, 2020 12:26am

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