Someone hacked my account. *They went into my account, changed my login info and spent...

GetHuman3784643's Overcharge/Strange charge issue with Chipotle Mexican Grill, Inc. from October 2019

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Before contacting them, items GetHuman3784643 may need:
Order number, Name on account, Email on account, Home and billing address, Phone number on account, Location used, and Employee name
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman3784643's own words
Someone hacked my account. *They went into my account, changed my login info and spent about $** on food. I got no email asking to verify, no text, call, nothing. I am working with my bank to hopefully get my money back, but I also know that this was an error on the Chipotle app's behalf. They were able to just hack the account and change everything with out any security that ensured it was me changing the info. I had no debit card while out of town on vacation because it needed to be shut off so that whoever hacked the account wouldn't be able to use it again. This person has a lot of personal info now. My name, card info, address... I am now locked out of my Chipotle account because they changed my info so I have no way to fix the issue myself. I have sent in a message on the customer support options on the website and have heard nothing back. Please email me as soon as possible.

GetHuman3784643 did not yet indicate what Chipotle Mexican Grill, Inc. should do to make this right.

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How Do I File a Complaint with Chipotle?What Should I Do If I Was Overcharged by Chipotle?
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Chipotle Mexican Grill, Inc.

Overcharge/Strange charge issue
Reported by GetHuman3784643
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 623 others
0 customers following this

Timeline

GetHuman3784643 started working on this issue
Oct 17th, 2019 8:44pm
GetHuman3784643 indicated the issue is not fixed yet.
Oct 17th, 2019 8:45pm
GetHuman3784643 indicated the issue is not fixed yet.
Oct 17th, 2019 8:45pm
GetHuman3784643 indicated the issue is not fixed yet.
Oct 18th, 2019 9:14pm

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