The restaurant we visited was not clean. While in line we observed food surrounding the...

GetHuman-henrysgi's Complaint issue with Chipotle Mexican Grill, Inc. from October 2019

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The issue in GetHuman-henrysgi's own words
The restaurant we visited was not clean. While in line we observed food surrounding the lip and edge of the steam tables at lease and inch thick. Although the servers wore gloves, kept the utensils inside the serving trays when not in use, no one cleaned the area of food spillage. The protective glass was very dirty also. This was a Sunday night and it was busy but cleanliness is important. *The cashier was busy and I patiently waited. For the chips I ordered. He told me when someone else orders chips he would go and get ours at the same time(???) really?... I waited for three to four people to be checked out before someone else ordered chips. They were stale. How horrible was that? I’ve visited quite a few Chipotle’s in the greater Cleveland area, this was the worst. The servers were friendly and helpful but their needs to be training and direction on cleanliness and customer service. This location is in Euclid,Ohio at East ***th

GetHuman-henrysgi did not yet indicate what Chipotle Mexican Grill, Inc. should do to make this right.

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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman-henrysgi
Oct 16th, 2019 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 2275 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name

Timeline

GetHuman-henrysgi started working on this issue
Oct 16th, 2019 8:24pm
GetHuman-henrysgi confirmed the issue is fixed. Hooray!
Oct 17th, 2019 5:49pm
GetHuman-henrysgi confirmed the issue is fixed. Hooray!
Oct 17th, 2019 11:30pm

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