On Sunday ******** I was ordering online and the location in Secaucus I usually order f...

GetHuman3763532's Complaint issue with Chipotle Mexican Grill, Inc. from October 2019

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The issue in GetHuman3763532's own words
On Sunday ******** I was ordering online and the location in Secaucus I usually order from said no pick up times available. When I tried to refresh some times came up but the app had changed the location to the State St location in Madison WI which is where my son goes to college but I did not notice until order was complete and got the confirmation. They are an hour behind and it was ***p in MAdison and ***p in NJ I requested a ***p pick up, I obviously was looking to order in NJ. Your system will not allow cancellations which is unacceptable especially in a situation like this. I had to end up ordering g from the East Rutherford location in NJ. I was charged for the Madison order as I was not able to cancel and that order of course was never picked up. I am requesting a refund and to have the rewards I earned given back as well. It is also unacceptable that no one at your locations picks up the phone or there is an *** number to call when these situations arise.

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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman3763532
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 2257 others
0 customers following this

Timeline

GetHuman3763532 started working on this issue
Oct 14th, 2019 4:57pm

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