I ordered food in the new **** Crile Rd. Painesviile, oh ***** location. I bought * bur...

GetHuman-cluman's Complaint issue with Chipotle Mexican Grill, Inc. from September 2019

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The issue in GetHuman-cluman's own words
I ordered food in the new **** Crile Rd. Painesviile, oh ***** location. I bought * burrito bowls, & * plain cheese quesadilla. Was shocked when my receipt came to a Total of $**.**. No where on your menu board is a quesadilla mentioned other than as part of kids meal for $*.**. This item was for my dogs, so I told them I didn’t need the chips, fruit, or drink. I Was charged $*.** for plain tortilla with cheese quesadilla with nothing else on it (no meat or veggies). I asked about overcharged & was told that is the price for any quesadilla. I Made cashier come out tell me where a price of $*.** appears on menu. No where! She went to shift mgr & the she said that is the normal price no matter what. Really, If I had known this, I surely would’ve taken the whole kids meal or I simply would not have bought it at all. Now, I checked the online order site, the information was same as in store. Someone needs to fix the all the menu boards to reflect a quesadilla and it’s ridiculous price so they know in advance what they are being charged. I am irritated and do not appreciate being the victim of false advertisement. Receipt asks “how’re we doing?”...I say great if your company goal is rip off the consumer!

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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman-cluman
Sep 11th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 1870 others
0 customers following this

Timeline

GetHuman-cluman started working on this issue
Sep 11th, 2019 12:27am