We eat at chipotle weekly since my son has severe food allergies and chipotle is usuall...

GetHuman3366850's Complaint issue with Chipotle Mexican Grill, Inc. from August 2019

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Order number, Name on account, Email on account, Home and billing address, Phone number on account, Location used, and Employee name
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3366850's own words
We eat at chipotle weekly since my son has severe food allergies and chipotle is usually accommodating. My son gets the kids meal and because he cannot get salsa or beans or corn, he has always been given a small side of guacamole with rice and chicken and two hard shell tacos. *This time, we asked for guacamole and the manager, Vanessa in the Moorestown NJ location refused to give it to him and said she would get fired and started yelling at me and made him cry. No one should yell at customers when the customer has special needs. No chipotle in the past has refused to accommodate him until this one. I would like to hear from corporate about this since I am a loyal customer and really upset about this incident. *I can be reached at ***-***-**** or *****@***.com.*Thank you for your time and attention to this matter. *Cheri Cutler

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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman3366850
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1673 others
0 customers following this


GetHuman3366850 started working on this issue
Aug 4th, 2019 3:39pm
GetHuman3366850 shared this issue with followers on Twitter
Aug 4th, 2019 3:40pm