We eat at chipotle weekly since my son has severe food allergies and chipotle is usuall...

GetHuman3366850's Complaint issue with Chipotle Mexican Grill, Inc. from August 2019

Help me with my issue
Before contacting them, items GetHuman3366850 may need:
Order number, Name on account, Email on account, Home and billing address, Phone number on account, Location used, and Employee name
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3366850's own words
We eat at chipotle weekly since my son has severe food allergies and chipotle is usually accommodating. My son gets the kids meal and because he cannot get salsa or beans or corn, he has always been given a small side of guacamole with rice and chicken and two hard shell tacos. *This time, we asked for guacamole and the manager, Vanessa in the Moorestown NJ location refused to give it to him and said she would get fired and started yelling at me and made him cry. No one should yell at customers when the customer has special needs. No chipotle in the past has refused to accommodate him until this one. I would like to hear from corporate about this since I am a loyal customer and really upset about this incident. *I can be reached at ***-***-**** or *****@***.com.*Thank you for your time and attention to this matter. *Cheri Cutler

GetHuman3366850 did not yet indicate what Chipotle Mexican Grill, Inc. should do to make this right.

How GetHuman3366850 fixed the problem

We are waiting for GetHuman3366850 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Chipotle Mexican Grill, Inc. customer problems.
How Do I File a Complaint with Chipotle?What Should I Do If I Was Overcharged by Chipotle?
Do you have a customer issue as well?
We can help you get Chipotle Mexican Grill, Inc.'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman3366850
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1673 others
0 customers following this

Timeline

GetHuman3366850 started working on this issue
Aug 4th, 2019 3:39pm
GetHuman3366850 shared this issue with followers on Twitter
Aug 4th, 2019 3:40pm