Ordered from Saugus, MA store on the app. Then they called me back to say they're out o...

GetHuman-jonscola's Complaint issue with Chipotle Mexican Grill, Inc. from August 2019

Help me with my issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-jonscola's own words
Ordered from Saugus, MA store on the app. Then they called me back to say they're out of guacamole but had no way of refunding me and told me to contact the website directly which is a huge inconvenience. But I tried contacting on the website anyway and still haven't gotten a refund. As a customer I shouldn't have to chase you to refund me for what I didn't get. I'd be okay with at least getting a credit on my account for the order I placed for August * at *:**. But you need to figure out a better way to fix issues like this in the future. Or better yet don't run out of guacamole since that's kind of what you're known for. This isn't even the first time this store has run out of it so they should be better prepared in the future.

GetHuman-jonscola did not yet indicate what Chipotle Mexican Grill, Inc. should do to make this right.

How GetHuman-jonscola fixed the problem
Contacted them directly on a contact link from the website. Gave them all order details and they refunded me.
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How Do I File a Complaint with Chipotle?What Should I Do If I Was Overcharged by Chipotle?
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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman-jonscola
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman-jonscola shared how to fix
Seen by 5 customers so far
Similar issue to 1670 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name

Timeline

GetHuman-jonscola started working on this issue
Aug 3rd, 2019 1:32pm
GetHuman-jonscola confirmed the issue is fixed. Hooray!
Aug 6th, 2019 11:00am

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