I have purchased * piece chicken bowls for my children for years on. I have always paid...
GetHuman-bpicot's customer service issue with Chipotle Mexican Grill, Inc. from May 2019
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I have purchased * piece chicken bowls for my children for years on. I have always paid $*.* per bowl, rice, beens and chicken. Today, Sunday May the **th, i purchased * identical bowl from your Almaden*Blossom Hill store. I was charged $*.* per bowl. I requested an explanation as i have never been charged this amount before. I was turned down in a very arrogant fashion by a young guy that apparently seems to be the manager. I am ** years old, senior executive and family man, this is customer service at its worst. Either i have been charged the wrong price for years on or was taking advantage of today and forever, treated with blatant disrespect. I would need to know if the price for this item changed overnight or if it was a human mistake combined with a zest if pure arrogance. I am myself in charge of maintaining gold standards as it comes to my employees and customer service, it seems that a little bit of coaching directed towards your local managers would not hurt. We do enjoy your food, i however do not go to the store to get insulted - this type of attitude will lead me to boycott your franchise.**Looking forward to a prompt resolution**Bernard Picot
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