I ordered online and prepaid online, when I picked up my order the location was out of...

GetHuman2770690's customer service issue with Chipotle Mexican Grill, Inc. from April 2019

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The issue in GetHuman2770690's own words
I ordered online and prepaid online, when I picked up my order the location was out of chips. I had ordered two bags of chips and prepaid for them online. The restaurant told me I would have to go to Chipotle.com to get a refund for the two bags of chips I did not receive. I did that, * times over the course of * days with no response. I then called the restaurant and spoke to the manager who assured me he would be in touch with customer service and get the issue resolved, that was * days ago and I never heard back from him. I then called the direct line for Chipotle, don't wait for customer service, you will get a message saying to call back later every time, I pressed the number for accounts payable and told them I was an unhappy customer and they got me to customer service. They took all my information and guess what? I still have not gotten a refund for the two bags of chips! I realize it is a small amount but what should I pay for something I did not receive??

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Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman2770690
Apr 19th, 2019 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 1247 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name

Timeline

GetHuman2770690 started working on this issue
Apr 19th, 2019 1:05pm
GetHuman2770690 indicated the issue is not fixed yet.
Apr 19th, 2019 1:05pm
GetHuman2770690 indicated the issue is not fixed yet.
Apr 19th, 2019 5:47pm
GetHuman2770690 indicated the issue is not fixed yet.
Apr 19th, 2019 5:47pm
GetHuman2770690 indicated the issue is not fixed yet.
Apr 22nd, 2019 1:24pm

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