Twice in the last week someone not connected to me has used my account with Chipotle Gr...

GetHuman-sarand's customer service issue with Chipotle Mexican Grill, Inc. from January 2019

3 views
 | 
760 similar
 | 
0 following
Help me with my issue
First: share to improve GetHuman-sarand's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sarand's next move: talk to Chipotle Mexican Grill, Inc. when they open.
Chipotle Mexican Grill, Inc.'s call center is closed now. We will send GetHuman-sarand a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-sarand may need:
Order number, Name on account, Email on account, Home and billing address, Phone number on account, Location used, and Employee name
The issue in GetHuman-sarand's own words
Twice in the last week someone not connected to me has used my account with Chipotle Grill to place a large online order. According to an email I recieved from you, on January ** an order for $**.** was placed using my account and my debit card with the pick up location at *** E Camelback Road in Phoenix, Arizona. I live in Keizer, Oregon. I did not place this order. Nor did I place the order on January ** for $**.**. Both of these purchases have been taken out of my bank account. I spoke with my bank, MAPS Credit Union, and was told to contact you directly, let you know of the problem, and request that the money be returned to my account immediatly. Please let me know what other information you need to make this happen ASAP. My phone number is ***)***-****. I am a faithful and loyal Chipotle Grill customer and I would appreciate immediate response to this issue.*Sarah Cid-Randall
GetHuman-sarand did not yet indicate what Chipotle Mexican Grill, Inc. should do to make this right.
I have an issue with Chipotle Mexican Grill, Inc. too
How GetHuman-sarand fixed the problem
We are waiting for GetHuman-sarand to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Chipotle Mexican Grill, Inc.'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sarand fixes it.
This email address isn't valid

Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman-sarand
Jan 15th, 2019 - 9 mons ago
I have an issue with Chipotle Mexican Grill, Inc. too
Not resolved
Seen by 3 customers so far
Similar issue to 760 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sarand started working on this issue
Jan 15th 8:40pm