****** we used mobile app. App timed out * times, however we were charged for * orders...

GetHuman1922747's customer service issue with Chipotle Mexican Grill, Inc. from January 2019

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Order number, Name on account, Email on account, Home and billing address, Phone number on account, Location used, and Employee name
The issue in GetHuman1922747's own words
****** we used mobile app. App timed out * times, however we were charged for * orders. We received * order ** minutes later. Chipotle charged us for * additional **.** meals and **.** was charged to my account! I need a refund ASAP. I only received * order and only * order went through viamobile app. I have already emailed *x on the Chipotle help section but no reply back to me yet. Really need this money back for groceries!
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Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman1922747
Jan 8th, 2019 - a mon ago
I have an issue with Chipotle Mexican Grill, Inc. too
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Seen by 1 customer so far
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Timeline
GetHuman1922747 started working on this issue
Jan 8th 3:37pm