I placed an order for delivery through the Chipotle app on Sunday night, ****** at the...
GetHuman1917955's customer service issue with Chipotle Mexican Grill, Inc. from January 2019
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The issue in GetHuman1917955's own words
I placed an order for delivery through the Chipotle app on Sunday night, ****** at the Huntsville, Alabama store.**When I received the order, several items were missing or wrong. I'd paid for chips and queso, but there were no chips. I'd purchased a kid's meal but the drink (milk) and side item (fruit) were not included. I'd ordered guacamole on my tacos, but there wasn't any. **I called the delivery person immediately. She told me that she'd forgotten to inform me that the store was out of chips. When I asked about the other items, she told me I'd need to call the store.**I called the store, and was told the issue was a Door Dash issue, not the store's. I reiterated that my order, which was not prepared by Door Dash, was wrong. The employee offered to let me talk to her manager, and put me on hold. She then came back after a few minutes, and said her manager, Lance, told her I'd have to come in to talk to him in person to get the order refunded.**We drove to the store, and Lance informed us we would have to contact Customer Service to have this order refunded.**The total was $**.**. I'd like my money back on this order.
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