I place a online order and i got a call from the Chicpotle store on nellis in las vegas...
GetHuman-starsli's customer service issue with Chipotle Mexican Grill, Inc. from January 2019
Help me with my issue
First: share to improve GetHuman-starsli's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-starsli's next move: talk to Chipotle Mexican Grill, Inc. when they open.
Chipotle Mexican Grill, Inc.'s call center is closed now. We will send GetHuman-starsli a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-starsli may need:
Order number, Name on account, Email on account, Home and billing address, Phone number on account, Location used, and Employee name
The issue in GetHuman-starsli's own words
I place a online order and i got a call from the Chicpotle store on nellis in las vegas nv . they told me that they were going to serve my food on the lids of the bowls because they were out out bowls plates and also they were out of guacamole and veggies and low an lettuce. Are you KIDDING ME! they mention it would be a challenge for us since we were going to pick up and they didnt have a way to cover the lids! after being in shock and not believing what i am hearing but not surprise since they always have these type of issues, running out of supplies or food etc. I asked to cancel my order and they told me I had to go to the store to cancel. insane ! i have no FOOD and to go to the store and waste my time and then go to another restaurant to get Food. this is crazy, this must be the worst experienced of customer service i have ever gotten in my life time! no apology nor did I get any offer to make this right. horrible . so now i am forced to get the food in what ever ever they give it to me in since i cant cancel my order according to them. Sylvia is the supervisor or manager but she never there and she never has enough supplies for that store! what a shame! thank you for poorly training your employees and for the worst service that I had. I will blast it in social media pending your respond with pics of the food I received when I have to pick up .
GetHuman-starsli did not yet indicate what Chipotle Mexican Grill, Inc. should do to make this right.
I have an issue with Chipotle Mexican Grill, Inc. too
How GetHuman-starsli fixed the problem
We are waiting for GetHuman-starsli to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.