I ordered via the online website @ ***pm.Door dash did not deliver. I called door dash...

GetHuman1892024's customer service issue with Chipotle Mexican Grill, Inc. from January 2019

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The issue in GetHuman1892024's own words
I ordered via the online website @ ***pm.Door dash did not deliver. I called door dash @ ***pm as our delivery time was reported as ***pm. They said no driver was available, and that we could not get a refund and it was chipotles issue. I called the chipotle we ordered from, they said they would remake and we could pick up. My husband drive to get it and they said they would not remake it. Then said he had to wait in a line that was to the door to get it remade. He left with no food because he couldnt wait and we did not get a refund.
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Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman1892024
Jan 3rd, 2019 - 4 mons ago
I have an issue with Chipotle Mexican Grill, Inc. too
Fixed
Seen by 3 customers so far
Similar issue to 694 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name
Timeline
GetHuman1892024 started working on this issue
Jan 3rd 11:27pm
GetHuman1892024 indicated the issue is not fixed yet.
Jan 3rd 11:28pm