To start I ordered chipotle delivery through chipotle.com after logging in. I received...

GetHuman1465692's customer service issue with Chipotle Mexican Grill, Inc. from November 2018

1 view
 | 
406 similar
 | 
0 following
Help me with my issue
First: share to improve GetHuman1465692's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1465692's next move: talk to Chipotle Mexican Grill, Inc. when they open.
Chipotle Mexican Grill, Inc.'s call center is closed now. We will send GetHuman1465692 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1465692's own words
To start I ordered chipotle delivery through chipotle.com after logging in. I received my confirmation email at **:** AM and it said that the estimated delivery time was **:**. At **:** I was wondering where my food was so I clicked on the track your food button on the chipotle website and it took me to a doordash page that showed my delivery driver. Fast forward to now, it is *:** PM I have called the delivery driver multiple times, each time she give me a different excuse such as “there is a car accident” or “my car is stuck in the mud.” However, these are obviously lies as I am able to see where she is through the track my order page and she is driving around, and not towards my location. She has obviously stolen my order and now this whole debacle has changed my perception of Chipotle. I frequent chipotle quite often as it makes for a good lunch at work. However, after trying out chipotle’s delivery service I have had a terrible experience and am not satisfied with my order,which I have not gotten. If possible I would like my order refunded or other amends made. The email for my chipotle account is *****@***.com and I also have screenshots of the delivery tracker showing the delivery has not been made after * hours.
GetHuman1465692 did not yet indicate what Chipotle Mexican Grill, Inc. should do to make this right.
I have an issue with Chipotle Mexican Grill, Inc. too
How GetHuman1465692 fixed the problem
We are waiting for GetHuman1465692 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Chipotle Mexican Grill, Inc.'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Chipotle Mexican Grill, Inc. email you?
This email address isn't valid
Follow this issue
See how GetHuman1465692 fixes it.
This email address isn't valid

Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman1465692
Nov 1st, 2018 - a mon ago
I have an issue with Chipotle Mexican Grill, Inc. too
Not resolved
Seen by 1 customer so far
Similar issue to 406 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name
Timeline
GetHuman1465692 started working on this issue
Nov 1st 6:13pm