Good Afternoon, I am attempting to reach out once again to address an issue. I have con...

GetHuman-kcmail's customer service issue with Chipotle Mexican Grill, Inc. from September 2018

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Good Afternoon, I am attempting to reach out once again to address an issue. I have contacted the local store, I have sent messages under the (talk to me) feature on the chipotle website and have yet to hear back *from anyone.*On Saturday ******* We placed a online order to the Delaware, Ohio location*located on Hull rd. Let me first say, my family frequents this locations several times a week. On this day the order was completely disgusting. The meat was completely undercooked, the rice was undercooked to the point that it was crunchy in spots. Even my ** yr old daughter tried to microwave her *meal in attempt to save it. We also ordered Guac dip, the chips was so stale, you could not eat them. We ended up throwing the entire order away. $** *flushed down the drain. We was in a hurry that night as we had someplace to*be. We ended up having to stop elsewhere to eat dinner that night. This is*a big concern to me given the amount of times we go to this location. *The fact that nobody has reached out to me regarding this issue bothers me.

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Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman-kcmail
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 251 others
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GetHuman-kcmail started working on this issue
Sep 17th, 2018 6:00pm