I ordered from location *WHEN DO I PICK IT UP?* **Your order will be ready to pick up...

GetHuman-vi_ton's customer service issue with Chipotle Mexican Grill, Inc. from September 2018

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The issue in GetHuman-vi_ton's own words
I ordered from location *WHEN DO I PICK IT UP?* **Your order will be ready to pick up at:***:** PM*********** (Today)** *WHERE AM I PICKING UP?* ** ***** N Highway ** *Mt Pleasant, SC *****-**** *Phone: ** ***-***-********My email is *****@***.com on the account I ordered online. **I was charged *WHAT WAS THE ORDER?* ** *Vi*$**.*** *Steak Salad ($*.**)*Half Chicken, Brown Rice, Fajita Veggies, No Beans, Fresh Tomato Salsa, Roasted Chili-Corn Salsa, Tomatillo-Red Chili Salsa, Sour Cream, Cheese, Guacamole ($*.**)*Side of Guacamole ($*.**)* * *Matt*$*.*** *Chicken Burrito ($*.**)*Double Wrap with Tortilla, White Rice, Fajita Veggies, No Beans, Queso ($*.**), Fresh Tomato Salsa, Roasted Chili-Corn Salsa, Tomatillo-Green Chili Salsa, Tomatillo-Red Chili Salsa, Sour Cream, Cheese, Romaine Lettuce* * * *Subtotal*$**.***Tax*$*.*** * *Total*$**.***Payment Method *(Card Ending In):*XXXXXXXXXXXX*******And I went to the location and I did not receive my food because it was closed. Why did you guys give me a confirmation order if the location was closed? Why did you charge me? Why did I waste my time coming here? This is really messed up from your online ordering system. If the location is closed I should’ve been notified. **I expect a refund and compensation for wasting my time and charging me when I didn’t get food.

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Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman-vi_ton
Sep 15th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 248 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name

Timeline

GetHuman-vi_ton started working on this issue
Sep 15th, 2018 7:13pm
GetHuman-vi_ton indicated the issue is not fixed yet.
Sep 16th, 2018 7:45pm
GetHuman-vi_ton indicated the issue is not fixed yet.
Sep 16th, 2018 7:45pm
GetHuman-vi_ton indicated the issue is not fixed yet.
Sep 16th, 2018 7:46pm
GetHuman-vi_ton indicated the issue is not fixed yet.
Sep 16th, 2018 8:28pm
GetHuman-vi_ton indicated the issue is not fixed yet.
Sep 16th, 2018 9:31pm

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