Hello, my name is Dariane Maietta. I ordered off my chipotle app and used the free deli...

GetHuman1089760's customer service issue with Chipotle Mexican Grill, Inc. from September 2018

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The issue in GetHuman1089760's own words
Hello, my name is Dariane Maietta. I ordered off my chipotle app and used the free delivery service. My food was delivered, however it was the wrong order with another persons name on it. I called the door dash delivery man and told him he delivered the wrong order and he told me there was nothing he could do and to call and resolve it with chipotle. I called the chipotle in robinson pa where I ordered from online and instead of offering to send another delivery man with the right order they told me I could come in and pick up my correct order (I used delivery for a reason, not so I would have to go pick it up) I told them no, they said they would call customer service and figure out how to resolve the problem, they asked for my name email and phone number and said they would call me back and let me know. However this was september *nd and it is now september *th and no one has reached out to me. I never received my correct order so I basically paid for food I never received.

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Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman1089760
Sep 4th, 2018 - 3 years ago
Fixed
Seen by 27 customers so far
Similar issue to 217 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name

Timeline

GetHuman1089760 started working on this issue
Sep 4th, 2018 2:30pm
GetHuman1089760 indicated the issue is not fixed yet.
Sep 5th, 2018 3:41pm
GetHuman1089760 indicated the issue is not fixed yet.
Sep 5th, 2018 3:42pm

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