My name is Laura Fjelstad. I've had A chime account for years and now I've had to chang...

GetHuman4795537's Account Access issue with Chime from May 2020

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4795537's own words
My name is Laura Fjelstad. I've had A chime account for years and now I've had to change my number and the app won't even allow me to log in with my log in and password because it wants more verification. But my email address tied to my account apparently isn't good enough either. I wanted to log on and change my number and I can't. *My old phone number was ***-***-*****But now it's ***-***-******When I call your automated line to try and reach someone it claims that there's an account tied to my new phone number. But whatever account that may be it isn't mine.*I'm fine with submitting my photo ID or whatever you need as well

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Chime

Account Access issue
Reported by GetHuman4795537
May 9th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 10609 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4795537 started working on this issue
May 9th, 2020 1:30am

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