I had my chime account setup to use a * digit pin to login on the phone app. For some r...

GetHuman4709862's Account Access issue with Chime from April 2020

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Before contacting them, items GetHuman4709862 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4709862's own words
I had my chime account setup to use a * digit pin to login on the phone app. For some reason it now requires me to put in my full password but I don’t remember what that password is. And when I try to reset my password it requires a phone number so that Chime can text me a verification code. But the problem is that I don’t have a phone. I tried calling customer service and they said they can’t change my password. And I tried emailing you guys as well but you just sent me a link to the same page that requires you to enter a phone number. CAN YOU PLEASE HELP RESET MY PASSWORD

GetHuman4709862 did not yet indicate what Chime should do to make this right.

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Chime

Account Access issue
Reported by GetHuman4709862
Apr 24th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 9242 others
0 customers following this

Timeline

GetHuman4709862 started working on this issue
Apr 24th 3:21pm

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