I went in to have lunch today at the Chili’s in Yukon oklahoma with a buddy of mine and...

GetHuman-rbref's customer service issue with Chili's from December 2018

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The issue in GetHuman-rbref's own words
I went in to have lunch today at the Chili’s in Yukon oklahoma with a buddy of mine and it was packed but that was ok. We went to the bar and sat down to order our meal and the bartenders name who is Curtis was waiting on us. My buddy ordered frist then I ordered and I let him know I would like the bottomless Soup and Salad and he giggled and I asked him did I order it wrong he said no it was correct. So he brought my salad and Chips and then my soup which I was very greatful for and after I got done eating the first round he walked by a few times and there were sometimes he looked me in the eyes and then walked away and it looked like another employee and her son came in and he was really giving her great customer service. He walked back over with a case of root beer and I asked him if I could have another round he seamed like he was upset that i even asked for some more and you can see if frustration on his face. He then said ok and I could see him in the kitchen talking to another employee and then showing him something on the screen. He came back with soup only again with that I really don’t want to do this face and handed it to me. He then came to the other side of the bar asked my buddy if he would like some more coke and my tea was empty sitting right next to his and he never asked me if I would like anymore to drink and walked off. Now I do not know what I did to him at all I am not a rude person at all and I treat people like I would want to be treated and this to me is not good customer service at all. I have eaten here at this same location for years and never had this kind of service at all. But I wanted to let someone know they might want to have a sit down with Curtis about customer service no matter who orders what you still take care of the customer. You don’t have to bow down to them at all but you do see if they need anything else and do it with a smile. And maybe he was having a bad day but you don’t let that show to the best of your ability.

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Customer service issue
Reported by GetHuman-rbref
Dec 27th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 22 others
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GetHuman-rbref started working on this issue
Dec 27th, 2018 11:43pm

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