Replacement items for damaged items

GetHuman-wynnvane's Complaint issue with from May 2020

The issue in GetHuman-wynnvane's own words
Very satisfied with how the issue was handled ... I received my package today .*outside of the package was taped up.*Some of the clothes inside was destroyed.*I took pictures of the outside of the package and the things that are in the inside of the package. There were five items in the package two items are good. I have photos if you have an email where I can send you these photos I can also be reached at ***-***-****
This was frustrating because my grandbaby was looking forward to these items and when we opened on she was so disappointed.
I want the damaged items replaced. Please send me a free postage envelope so I can send you all items back at your expense.
I've been a customer for many years I buy all my grandkids clothes from your store and my great-grandkids to. I also have a credit card from your store
VERY satisfied of how the issue was handled.
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Two shirts and one pair of shorts was damaged
Complaint issue
Reported by GetHuman-wynnvane
May 23rd, 2020 - 4 years ago
Seen by 38 customers so far
Similar issue to 538 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman-wynnvane started working on this issue
May 23rd, 2020 10:29pm
GetHuman-wynnvane indicated the issue is not fixed yet.
May 26th, 2020 9:57am
GetHuman-wynnvane confirmed the issue is fixed. Hooray!
May 30th, 2020 12:46pm
GetHuman-wynnvane confirmed the issue is fixed. Hooray!
May 30th, 2020 12:50pm