Free Gifts are never available - told they "ran out a long time ago".

GetHuman-hurstbr's customer service issue with Chicos.com from February 2019

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The issue in GetHuman-hurstbr's own words
Get the free gifts offered to me. ... As a long time customer of Chico's, I have received cards in the mail that say I have a free gift from Chico for being a valued customer. When I stop by my Orem, Utah store, I am told (* out of ** times) they have run out of that gift. ONE time, I was offered a cute bracelet instead of the necklace. Today, I called my store before I drove ** minutes to get there and get the beautiful pink scarf that I was so happy to receive. Again, I was told that they had run out. I just received the card two days ago (*********), with a pick up date starting *********. Could you please send me this scarf? Also, could you please send me future gifts?
This has been VERY frustrating because I am alway told they have "run out" a long time ago, even though I call my store the day I receive the card in the mail.
Start mailing me the free gifts. Mail me the pink scarf PLEASE.
However long Chico's has been in business, I have been a loyal customer, and recommending Chico's to many ladies.
I call my store the same day I receive the card offering the free gift. I get my mail EVERYDAY!
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Chicos.com

Loyal Customer Gifts
Customer service issue
Reported by GetHuman-hurstbr
Feb 17th, 2019 - 8 mons ago
I have an issue with Chicos.com too
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Seen by 6 customers so far
Similar issue to 65 others
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Timeline
GetHuman-hurstbr started working on this issue
Feb 17th 1:18am